Results-driven IT System Engineer with over 6 years of experience in MSP and enterprise environments supporting international clients. Specialized in Microsoft 365, Active Directory, networking, virtualization, endpoint management, and security solutions. Proven ability to deliver high-quality remote support, maintain documentation standards, and manage secure IT infrastructures independently in fast-paced environments.
CORE SKILLS:
*Administration: Microsoft 365, Exchange Online, Sharepoint, Intune, Azure AD / Entra ID, Active Directory, Google Workspace, File Servers
*Identity: MFA (Duo, Okta)
*Email Security (-----------cast, Barracuda, Proofpoint)
*Networking: Managing Firewalls (Fortinet, Sophos, SonicWall), TCP/IP, DNS, DHCP, VPN)
*Infrastructure: VMware ESXi, Citrix, RDP, Horizon.
*MSP Toolkit: ConnectWise (RMM & PSA), IT Glue, Zendesk, ITIL Processes, Screenconnect, ITGlue
Other Skill:
Dev & Automation: SQL,HTML, PHP, JavaScript, JSON, C#, Node.js
*Communication: email, chat, customer support.
*Administrative: data entry, calendar & appointment management, file organization.
*Technical: Microsoft Office(advance excel), Google Workspace(advance gsheets), basic troubleshooting, CRM tools.
*Social Media: posting, scheduling, content planning, Canva editing.
*Customer Service: handling inquiries, order processing, complaint resolution, live chat.
*Time Management: multitasking, meeting deadlines, prioritizing tasks.
*Research: online, market, product research.
