Experienced professional with over 3 years in customer service and fraud management in the Visa industry, and 2+ years as a virtual assistant in real estate. Skilled in managing high-pressure situations, streamlining processes, and delivering top-tier support. Proficient in tools such as Microsoft Office, Google Workspace, Asana, Zendesk, Avaya, Slack, Zoom, AppFolio, and Maprite. Core competencies include customer support, appointment setting, email and calendar management, basic graphic design, skip tracing, property market analysis, lead management, property admin support, leads sourcing, and online research.
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