Hi! I'm Karen, an Operations Coordinator and Virtual Assistant with over 7 years of experience supporting businesses in the education, real estate, and customer service industries.
I specialize in keeping operations organized, efficient, and running smoothly. Throughout my career, I've coordinated high-volume schedules, managed CRM systems, handled client communications, created and improved SOPs, automated workflows using Google Apps Script, and supported remote teams across multiple time zones.
In my most recent role as a Course Operations Coordinator, I coordinated online lessons, managed TutorCruncher CRM, responded to client and tutor inquiries through WeChat, WeCom, WhatsApp, and email, monitored daily operations, and built automation tools that reduced manual work and improved reporting accuracy.
I also have experience as a Real Estate Virtual Assistant, where I supported transaction coordination from contract to closing, maintained CRM records, tracked deadlines, communicated with clients, agents, lenders, and title companies, and ensured transactions progressed smoothly.
Before transitioning into operations, I worked as an Online ESL Teacher and Teacher Trainer, where I trained and coached new teachers, conducted onboarding sessions, and helped maintain teaching standards. That experience strengthened my communication, organization, and leadership skills, which I continue to apply in every role.
Here's what I can help you with:
• Operations Coordination
• Administrative Support
• Calendar & Scheduling Management
• CRM Management
• Customer Support
• Email & Inbox Management
• SOP Creation & Documentation
• Process Improvement
• Google Workspace
• Google Apps Script Automation
• AI Tools (ChatGPT)
• Cross-Time Zone Coordination
I'm proactive, detail-oriented, quick to learn new systems, and committed to delivering reliable support so you can focus on growing your business.
If you're looking for someone who takes ownership, communicates well, and genuinely enjoys creating organized and efficient workflows, I'd love to connect.
