I help business owners and property management companies streamline their operations through automation, process improvement, and reliable administrative support.
Knowledge about Google Apps Script automation, Google Sheets workflow management, tenant communications, notice generation, maintenance coordination, email management, and operational support.
I have experience creating automated systems that reduce repetitive work, improve accuracy, and help businesses save time without requiring expensive software subscriptions.
In addition to automation, I provide dependable virtual assistance, customer support, documentation management, reporting, and day-to-day operational support.
I am highly organized, detail-oriented, and committed to helping clients build efficient and scalable business processes.
OBJECTIVES:
To work as a backend-focused Operations Support Virtual Assistant, leveraging experience in calendar management, general administrative support, and chat/email handling to keep workflows organized, efficient, and running smoothly.
MISSION:
To provide reliable behind-the-scenes support by executing tasks with precision, managing schedules and communications, and adapting quickly to changing needs, ensuring business operations remain seamless and organized.
GOAL:
To become a trusted operational partner who streamlines administrative processes, supports smooth internal communications, and consistently delivers accurate, timely, and independent support that allows business owners to focus on growth.
VIRTUAL ASSISTANT EXPERIENCE
Dec 2024 – Present · Part-Time
Virtual Assistant | Operations Support & Process Automation
Alpha Company Cane Corso | Home Repair & Property Operations Support
Provided administrative, operational, and process support across multiple businesses under one client, including a Cane Corso breeding program, home repair services, and rental property operations.
Cane Corso Breeding Program Support
* Managed social media content creation and posting for the company's Facebook page
* Designed graphics using Canva and prepared educational content related to dog care and responsible ownership
* Maintained organized records of buyers, puppies, medical histories, and ownership documentation
* Created and managed spreadsheets for tracking customer information and operational records
* Prepared purchase agreements and administrative documents
* Coordinated email communications and administrative follow-ups
Home Repair & Property Operations Support
* Managed repair scheduling and coordinated with tenants, vendors, and service providers
* Prepared repair estimates, invoices, job completion reports, and supporting documentation
* Maintained property-related records and operational reports
* Coordinated vendor communications and service requests
* Assisted with research, procurement, and operational support tasks
Property Management Operations & Automation
* Managed tenant communications and notice preparation
* Developed automated workflows using Google Apps Script and Google Sheets
* Created professional HTML email notices and communication templates
* Automated due date tracking and notice generation processes
* Maintained property records, documentation, and workflow tracking systems
* Coordinated maintenance requests and vendor communications
* Improved operational efficiency through process automation and workflow improvements
Key Achievements
* Developed automation solutions that significantly reduced manual administrative work
* Improved consistency and professionalism of tenant communications through custom HTML email templates
* Created workflow systems that streamlined notice generation and property management processes
* Built and maintained organized record systems across multiple businesses
* Successfully supported multiple business operations while maintaining accuracy and efficiency
* Trusted to work independently with minimal supervision and consistently deliver quality results
Feb 2018 - Nov 2024 · Part-Time / Project-Based (Task-Based)
Real Estate Virtual Assistant (Task-Based / Non-Voice)
Independent Contractor (Subcontracted under a Senior Virtual Assistant)
Provided virtual support to real estate professionals and investors by assisting withadministrative, marketing, and lead generation tasks on a project and task-based setup.
Job Description :
Handled real estate support tasks including data gathering, skip tracing, and
non-voice lead generation. Managed and organized data using Excel and Google Spreadsheets, listed properties on real estate marketing platforms, and supported outreach and appointment setting through chat and LinkedIn.
Assisted with content creation using Canva, scheduled social media posts for real estate Facebook pages, managed email inboxes, responded to emails when required, posted ads on Craigslist, and conducted web research to support daily operations.
Handled additional tasks as needed, including basic graphic design, social media scheduling, inbox clean-up, outreach follow-ups, and assistance with various administrative and marketing activities.
Worked under minimal to no supervision, independently reviewing instructions provided via documents, videos, or voice recordings, and delivering completed tasks within quick turnaround times.
Key Achievements & Success Highlights:
-Gained hands-on experience in real estate lead generation and outreach
-Trusted to handle multiple task-based responsibilities with minimal supervision
-Improved efficiency in data organization and management using spreadsheets
-Supported consistent posting and outreach efforts for real estate marketing activities
-Consistently completed tasks independently with minimal supervision, ensuring accuracy and fast turnaround after reviewing detailed instructions
ONSITE WORK EXPERIENCE
Jun 2015 - Nov 2016 · Full Time
Billing and Customer Representative
Alorica Philippines, Inc.Alorica Philippines, Inc.
ALORICA delivers customer experience solutions that help brands build lasting relationships by combining expertise, technology, and global support to provide reliable, results-driven services guided by integrity and authenticity worldwide clients.
Job Description :
Handled billing inquiries, processed payments, and resolved customer concerns in a timely and professional manner. Consistently included in the Top Agent list for strong performance and customer satisfaction, which led to a contract extension of 1.5 years.
Handled ad hoc responsibilities such as supporting new tea-----------mbers by allowing them to listen in and observe how I manage customer calls, handle upselling, and address minor technical concerns when needed.
Key Achievements & Success Highlights
-Recognized as a Top Agent for strong performance and customer satisfaction
-Earned a 1.5-year contract extension for reliable, high-quality work
-Trusted to support and guide new tea-----------mbers through call observation
-Demonstrated effective upselling skills and assisted with minor technical concerns
Dec 2013 - May 2015 · Full Time
Collection Agent / Customer Service Rep.
TTEC - Lipa Philippines
TTEC is a global customer experience company that helps brands improve customer interactions by combining skilled people, digital solutions, and technology to deliver efficient, engaging, and meaningful support.
Job Description :
Handled collections and customer service calls, resolved billing issues, negotiated payments, followed compliance guidelines, and maintained positive customer relationships through clear communication, problem-solving, accurate documentation, and timely professional support.
Handled ad hoc responsibilities such as assisting with additional tasks as needed, including supporting new agents during call observations, handling follow-up customer concerns, and helping with basic account reviews and documentation when required.
Key Achievements & Success Highlights
-Maintained low Average Handle Time (AHT) while delivering quality customer service
-Achieved perfect attendance, showing strong reliability and commitment
-Received customer commendations for clear communication and helpful support
-Earned a contract extension due to consistent performance and adherence to company standards
Top Skills
Google Apps Script
Google Sheets
Workflow Automation
Process Automation
Property Management
Operations Support<8efe80624d780eba0c6493ec45140364>;Email Automation
Virtual Assistant
Customer Support
Documentation Management
TRAININGS:
Shopify 101 2020
Youtube AI content 2021
Affiliate Marketing 2023
Lead Generation / Client Outreach 2020
Shopify Product Listing 2021
Shopify Dropshipping 2023
Basic Graphic Design / Canva Design 2020
Calendar Management 2021
Google Suite 2023
Billing & Technical Customer Support Training 2025
Executive Customer Service Training 2023
Data Encoding 2025
Personal Development & Faith-Based Training:
Good Soil: Evangelism & Decipleship 2020
Bible Story Telling 2021
Good Soil: The Story Of Hope 2023
Good Soil: The Roots Of Faith 2025
“Supporting your business with clarity and care.”
----------------------|Tayabas City, Quezon PH
