Freelancing:
-Facebook Marketing
-Clickfunnels
-Mailchimp
-Leadpages
-Zapier
-Google Spreadsheets
-CSS, HTML, Javascript. PHP
-Pyhon
Service Desk Function:
- Phone & Email Support
- Ticketing & Documentation
- Remedy
- Service Now
- Data Center Management
- Active Directory
* Account Unlock / Password Reset
* Trust Relationship
* HR Mandated updates (ie. lastname change)
* Contact number update
* Group Membership
* Assisting with Modification request for entries in Financial Systems (ie alteration of
amounts in related to Checks, receipts, and wire transfers)
- Exchange Management Console
* Active Sync
* Update memberships permissions for Shared mailbox & Distribution list
* Creation of SIP for Lync
- Citrix Xendesktop
* Client Configuration (Mac / Windows / iOS)
* Browser Issues
* Server session issues
- VMWare Horizon
* VMWare Client Configuration
* Account Issues
* Virtual Machine Session issues
- McAfee ePo, EEM
* Adding Users,
* Machine Recovery
* User recovery
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* Password update
- Mapping Network Drives.
- Remote Assistance
- Computer Slowdown Issues
- Creating, Moving, and Repairing PST / OST
- Outlook Plugin issues (ie. ZIX, Salesforce)
- Preparing new machines for Business Use
- Troubleshooting browser issues
- Mapping printers and installing drivers
- Display configuration
- Software Installation
- Updating Frameworks (java, .net, silverlight)
- Configuring RDP Connection (Windows, Mac, iOS)
- Customizing signature's CSS
- Analyzing and controlling virus, phishing, and similar incidents.
- Configuring Panini drivers (usually 2 way support with merchant bank)
- Mobile Device Management (Business Phone - iOS)
- Ordering new line / Device
- TOL in / Out
- New Line / New Device Activation
- Configuring permissions and enrolling for MDM Profile & Device Management
- Exchange sync issues
- Backing up / restoring back-up
- Account Unlock / Password Reset
- ADP
- Taleo
- Net Sheet
- Various Online / Cloud Apps.
- Adhoc Task
- KB Documentation
- Reports
- Excel
- Repairing formulas for broken reporting templates
- Assisting with TQA / VQA formulas on the early stages of the account.
Software Specifications Development & Support Function
- Provides minor Hardware and Software Trouble Shooting in the Workplace
- Provides Software Specifications Development
- Userstory Creation and Mandate Preparation
- Beta test
- Bug Tracking and reporting
- Deployment Support
- Production Support
- Provides Research and Automation Assistance for immediate company needs
- Research for Internet Resources
- Research for Softwares for specific task
- Creation of Automated tools employing PHP, HTML5, CSS, Vbs, HTA, AVIDEMUX.
- Codec format testing and automation.
- Helped out in the HR Campaigns.
Verified
