With 8+ years in BPO and e-commerce support, I’ve grown from Email Agent to Team Leader, delivering solutions that boost customer satisfaction and retention. I also bring 4+ years of HR and admin support, giving me versatile skills in documentation, office management, and client relations.
Let my tools and skills work for you:
* Design & Content: Basic Canva for simple graphics and visuals
* Customer Support: Email & Chat support with proven expertise
* CRM & Ticketing Systems: Freshdesk, Zendesk, Salesforce
* Email Management: Outlook, Gmail – organized and efficient inbox handling
* Data Entry & Admin: Accurate and detail-oriented data processing
* Productivity Tools: Microsoft Office (Word, Excel, Outlook), Google Suite (Docs, Sheets, Drive), Dropbox, OneDrive
* Collaboration Tools: Microsoft Teams for seamless communication
* E-commerce Tools: M360 Campaign Management, Product Listing, Shopify
Why work with me: Detail-oriented, tech-savvy, and adaptable. I balance multiple priorities while ensuring smooth operations and excellent customer experiences.
Let’s work together to keep your business running efficiently and your customers happy!
