I am a flexible and reliable professional with over 5 years of experience in Customer Service (Australian & US accounts) and E-commerce Virtual Assistance for platforms like eBay, Amazon, and Shopify. I thrive in collaborative environments, quickly adapt to changing circumstances, and excel at delivering high-quality results in challenging situations. With a strong sense of responsibility and a commitment to continuous learning, I am dedicated to contributing positively to your business success.
Customer Service Expertise:
• Email, Phone, and Chat Support
• Handling customer inquiries and disputes (e.g., PayPal & Klarna)
• Responding promptly to customer messages to ensure satisfaction
E-commerce Virtual Assistant Skills:
• Dropshipping: Order processing, supplier management, and fulfillment
• FBA Logistics: Managing shipments, inventory, and fulfillment
• Product Research & Listing: Researching trending products and optimizing listings for visibility
• Account & Inventory Management: Ensuring accounts are in compliance and stock is well-maintained
• Advertising & Marketing: Managing Amazon Ads, Google Ads, and Facebook campaigns
• Dispute Handling: Resolving customer disputes on various platforms
Tools & Software Proficiency:
• Project Management & Collaboration: Notion, Trello, Slack, Zoom, Teams
• Customer Support Tools: Gorgias, Zoho
• Design & Content Creation: Canva
• Accounting Tools: QuickBooks
• Office Applications: G Suite, Microsoft Office
With a proven track record in managing diverse tasks efficiently, I am confident in helping you scale your business while ensuring exceptional customer service. Let’s work together to achieve your business goals!
