I'm a professional Customer Service Specialist with 2.5 years of experience in chat and email support, helping companies achieve a 95% customer retention rate and an 87% Customer Satisfaction Score.
? In the retail industry, I provided live chat support, addressing customer concerns with empathy and consistently achieving a CSAT above 85% and an AHT under 12 minutes.? In the advertising industry, I focused on email and chat support, prioritizing relationship building and helping the company achieve a 95% customer retention rate.
I am passionate about building relationships with clients, turning those connections into sales, and maintaining high customer retention rates for both small and large businesses.
I love connecting with new people. You can reach me at -----------
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