Supply Chain Manager|Order Fulfillment|Google Ads Manager

I help e-commerce businesses thrive
by mastering two critical success factors: flawless Shopify supply chain
operations that ensure every order is fulfilled perfectly, and high-performing
Google Ads campaigns that drive qualified traffic at profitable costs.

With 10+ years of hands-on experience,
I've built streamlined fulfillment systems and optimized ad campaigns that work
together to create exceptional customer experiences while maximizing your
bottom line.

Shopify Supply Chain & Order Fulfillment Management

Supplier Management & Communication:
•Evaluate and assign products to optimal suppliers
(Nichebay, Droptoday, CJDropshipping, Wiio, QKfulfill, Dayone, Winwin, Oberlo, Tuckhub,
Regwiio, Kunhive, Dropshipman)
•Negotiate pricing and shipping terms for best margins
•Monitor supplier performance and reliability metrics
•Maintain backup supplier relationships for business
continuity
•Manage supplier issues and escalations via Basecamp, Slack,
and -----------
•Coordinate with supplier support teams across multiple
communication channels
•Track and resolve supplier-related problems (delays,
quality issues, inventory discrepancies)
•Document all supplier communications and resolutions for
accountability


Product Management:
•Activate products with correct SKUs, tags, and pricing
based on your profit margins
•Apply automated price rules across entire product catalog
•Optimize product listings using Poky App integration
•Create SEO-optimized product titles and descriptions for
organic visibility
•Professional image editing using Canva and AI-generated
visuals
•Ensure product data accuracy and consistency across all
listings

Order Processing & Fulfillment:
•Daily order payment processing across all supplier
platforms
•Proactive handling of order issues (out-of-stock items,
shipping delays, quality concerns)
•Coordination with multiple fulfillment centers for fastest
delivery routes
•Order tracking and status updates using 17Track +
ParcelPanel integration
•Systematic follow-up on unfulfilled orders to prevent
delays
•Troubleshoot order problems directly with suppliers via
Basecamp, Slack, and -----------
•Escalate urgent fulfillment issues through appropriate
supplier channels
•Priority handling of time-sensitive orders

Financial Management:
•Process orders with marked-up costs on CJDropshipping and
QKfulfill
•Verify and reconcile supplier invoices for accuracy
•Track fulfillment costs to maintain healthy profit margins
•Identify cost-saving opportunities in shipping and sourcing
•Resolve billing discrepancies with suppliers through team
communication platforms
•Generate financial reports on fulfillment costs and margins


Inventory Control:
•Daily monitoring of stock levels across all suppliers
•Document and communicate out-of-stock items immediately
•Coordinate restocking timelines to minimize stockouts
•Implement automated inventory alerts to prevent disruptions
•Report inventory issues to suppliers via Basecamp, Slack,
and ----------- for quick resolution
•Manage inventory buffers for high-demand products
Supplier Issue Management:
•Monitor and respond to supplier notifications across
Basecamp, Slack, and ----------- in real-time
•Create and manage support tickets for order exceptions and
fulfillment problems
•Maintain organized communication logs for all supplier
interactions
•Follow up persistently on open issues until complete
resolution
•Coordinate between multiple suppliers when orders involve
different fulfillment partners
•Escalate critical issues to supplier account managers when
standard channels fail
•Provide regular updates to your team on supplier
performance and ongoing issues
•Build strong working relationships with key supplier
contacts


Customer Support Integration:
•Manage customer tickets via Basecamp with timely,
professional responses
•Handle order inquiries through Gorgias customer support
platform
•Resolve delivery issues, tracking concerns, and product
questions
•Process customer claims and disputes with empathy and
efficiency
•Turn support interactions into retention and upsell
opportunities
•Bridge communication between customers and suppliers when
fulfillment issues arise
•Proactively update customers before they need to ask


Logistics & Tracking:
•Monitor shipment progress using 17Track and ParcelPanel
daily
•Proactively address delayed shipments before customers
notice
•Update customers on order status with professional
communication
•Coordinate with suppliers on shipping exceptions and route
changes
•Communicate shipping delays and exceptions with suppliers
through Basecamp, Slack, and -----------
•Implement tracking workflows to catch issues early
Platform & Communication Expertise: Shopify, Poky,
Gorgias, CJDropshipping, Nichebay, Dayone, Winwin, Oberlo, QKfulfill, Tuckhub,
Wiio, Regwiio, Kunhive, Dropshipman, 17track, Parcelpanel, 800link | Basecamp,
Slack, ----------- (for supplier coordination and issue resolution)


Daily Workflow:

•Morning: Process overnight orders, check inventory levels,
review supplier notifications

•Midday: Handle customer support tickets, resolve order
issues, coordinate with suppliers

•Afternoon: Update tracking information, reconcile invoices,
optimize product listings

•Evening: Generate daily reports, flag potential issues for
next day

E-commerce VA | Supply Chain Manager
| Order Fulfillment Specialist

Managed daily operations of multiple Shopify stores
simultaneously
Implemented fulfillment strategies that reduced
shipping costs and improved delivery times
Resolved complex supplier and customer issues
maintaining high satisfaction rates
Coordinated supply chain across 10+ different
fulfillment platforms
Managed supplier relationships and issue resolution
across Basecamp, Slack, and ----------- channels
Processed thousands of orders
Reduced average fulfillment time through strategic
supplier coordination

Google Ads Campaign Management

What I Do:

Campaign Strategy & Setup: Structure campaigns for maximum performance (Search, Shopping, Display, Performance Max).

Keyword Research & Analysis: Deep dive using Google Keyword Planner to identify high-intent, profitable keywords.

Ad Copy Development: Write compelling, conversion-focused ad copy with strategic A/B testing.

Bid Management & Optimization: Continuously adjust bids to maximize ROAS while staying within budget.

Negative Keyword Management: Eliminate wasted spend by filtering out irrelevant traffic.

Conversion Tracking Setup: Implement comprehensive tracking using Google Tag Manager to measure real business outcomes and integrate with Google Analytics.

Google Analytics Analysis: Leverage Google Analytics to understand user behavior and optimize campaign performance.

Performance Analysis & Reporting: Detailed reports with actionable insights and optimization recommendations.

Budget Allocation: Strategic distribution of ad spend across campaigns for optimal returns.Landing Page Recommendations: Suggest improvements to boost conversion rates.

Competitor Analysis: Monitor competitive landscape and adjust strategies accordingly.

Shopping Feed Optimization: Ensure product feeds are optimized for Google Shopping campaigns.Remarketing Campaigns: Re-engage visitors who didn't convert on first visit.

Deliverables You'll Receive:

Weekly performance reports with KPI tracking (CTR, CPC, ROAS, conversion rate).
Monthly strategy reviews and optimization plans.Transparent dashboard access to all campaign data.
Regular communication on performance trends and opportunities.
Actionable recommendations for scaling profitable campaigns.