PROFILE HEADLINE
E-commerce Operations Specialist | Amazon SPS T4 | Shopify Operations | Marketplace Compliance | Seller Escalations
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WHY HIRE ME
I bring real-world Amazon in-house operations experience combined with Shopify and e-commerce marketplace support skills. I work well in structured, fast-paced environments where accuracy, organization, and accountability are important.
My background includes Amazon Seller Central operations, marketplace monitoring, keyword research, listing support, inventory tracking, reporting workflows, and Shopify backend support. I am experienced in following SOPs, handling operational tasks independently, and maintaining high-quality work standards within SLA-driven environments.
My experience includes Marketplace Compliance investigations, Seller Escalation Management, Account Health support, Brand Registry investigations, Root Cause Analysis, SOP Documentation, and Process Improvement initiatives within Amazon's high-volume operational environment.
I am highly adaptable, detail-oriented, and committed to supporting long-term business growth through reliable and efficient operational support.
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PROFILE SUMMARY
Hi, I’m Jaime Sañano Jr., an E-commerce Operations & Marketplace Specialist with experience supporting Amazon Seller Central, Shopify store management, and e-commerce operational workflows.
My background includes Amazon marketplace operations, keyword research, listing support, inventory monitoring, competitor analysis, reporting support, and Shopify backend support. I also have experience working within high-volume SLA-driven environments where accuracy, organization, and operational efficiency are critical.
I previously worked in-house at Amazon as a Level 3 Seller Support Associate handling complex marketplace escalations involving Catalog, Brand Registry, Shipping, and Account Health concerns.
In addition to Amazon operations, I created and managed a Shopify demo store from scratch to strengthen my understanding of product setup, collections, navigation, storefront organization, and e-commerce workflows.
Portfolio:
Shopify Demo Store:
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Password: gaytwo
Resume
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Amazon A+ Content, Listing Images & Shopify Design Portfolio
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Portfolio demonstration featuring Amazon listing image concepts, A+ Content layouts, storefront visuals, and e-commerce design samples. Brand identifiers and confidential information have been removed or modified where applicable. Created for portfolio and skill demonstration purposes.
Wisconsin Cheese Company Design Assessment:
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AI Prompt Engineering & Creative Advertising Portfolio:
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I am highly detail-oriented, adaptable, and comfortable learning new systems quickly while supporting structured and reliable business operations.
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Objective:
To obtain a long-term role supporting e-commerce businesses through Amazon marketplace operations, Shopify management, listing support, inventory monitoring, report data support, and operational coordination. I aim to contribute reliable, detail-oriented, and process-driven support that helps businesses maintain efficient and scalable operations.
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MISSION
My mission is to provide reliable, structured, and detail-oriented operational support that helps e-commerce businesses maintain efficient workflows, improve organization, and support long-term growth. Through Amazon marketplace operations, Shopify backend support, report data support, and process-driven execution, I aim to help businesses save time, maintain accuracy, and operate more efficiently.
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GOAL
My goal is to continue growing as an E-commerce Operations & Marketplace Specialist by strengthening my expertise in Amazon Seller Central operations, Shopify management, marketplace workflows, reporting systems, and e-commerce support processes. I am committed to continuously improving my skills, learning new tools and systems, and becoming a reliable long-term operational partner for e-commerce businesses and online brands.
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KEY SKILLS
Amazon In-House Seller Support Experience
- Seller Central Support Operations
- Account Health & Policy Support
- Appeals & Escalation Handling
- Brand Registry Support
- Catalog & Shipping Escalations
- Trouble Ticket Triage (Level 3)
- SLA, Quality & AHT-Driven Operations
E-commerce & Marketplace Operations
- Amazon Product Listing Support
- Shopify Store Management
- Marketplace Operations Support
- Inventory Monitoring
- Buy Box & Product Rank Monitoring
- Product Listing Monitoring
- Shopify Product Setup
Keyword & Product Research
- Keyword Research
- Helium 10
- Backend Search Term Support
- Competitor Keyword Analysis
- Product Research
- Online Arbitrage Research
Operational & Administrative Support
- Report Data Support
- Microsoft Excel
- Power BI
- SharePoint
- Asana
- Documentation & Workflow Support
Content & Creative Support
- A+ Content Image Support
- AI-Assisted Listing Image Creation
- Listing Image Coordination
- AI Prompting for Creative Suggestions
- Shopify Product Setup
- CapCut Video Editing
- Adobe Premiere Pro
- AI-Assisted Productivity Tools
- Chatgpt
- AI Prompt Engineering
- Claude AI
- ChatGPT
- AI-Assisted Content Creation
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Amazon SPS T4 – Trouble Ticket Triage Team
I previously worked in-house at Amazon as a Level 3 Seller Support Associate within the Trouble Ticket Triage team, handling high-impact marketplace escalations across Catalog, Brand Registry, Shipping, and Account Health concerns.
My role involved reviewing complex seller issues, supporting operational investigations, monitoring policy-related concerns, and working within strict SLA, Quality, and AHT-driven environments. I regularly handled high-volume workflows requiring accuracy, organization, analytical thinking, and process compliance.
Key Responsibilities:
Seller Central support operations
Account Health & policy-related support
Appeals & escalation handling
Brand Registry support
Catalog & shipping escalations
Trouble Ticket Triage (Level 3)
SLA, Quality & AHT-driven operations
Documentation & workflow compliance
Performance Highlights:
Maintained strong monthly Quality and SLA performance metrics
Consistently worked in high-volume operational environments
Supported structured and process-driven escalation workflows
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AMAZON VA & E-COMMERCE ANALYST EXPERIENCE
I have experience supporting Amazon marketplace and e-commerce operational workflows involving product listing monitoring, keyword research, inventory tracking, listing coordination, and marketplace support tasks across Amazon, Shopify, and Walmart platforms.
My experience includes:
Monitoring product listings across Amazon, Shopify, and Walmart marketplaces
Checking suppressed ASINs, listing issues, Buy Box status, and weekly product rankings
Conducting keyword research and keyword trend analysis using Helium 10
Supporting Shopify product page setup by adapting Amazon listing content
Backend search term support and listing content updates
Coordinating A+ Content and listing image requests through Asana
Checking ASIN eligibility for Sponsored Products advertising campaigns
Monitoring competitor keywords, product images, and customer reviews
Assisting with inventory and performance report data support using Excel and Power BI
Supporting structured marketplace and e-commerce operational workflows
I am comfortable working within detail-oriented and process-driven operational environments that require organization, accuracy, and workflow coordination.
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SHOPIFY VIRTUAL ASSISTANT EXPERIENCE
I have experience supporting Shopify store operations involving product setup, storefront organization, inventory coordination, and e-commerce workflow support.
My experience includes:
Managing Shopify product listings and product page content updates
Supporting Shopify product setup and storefront organization
Performing keyword research and product page optimization support
Assisting with inventory tracking, order monitoring, and supplier coordination
Supporting promotional campaigns and Shopify store maintenance
Monitoring customer behavior and store performance using Shopify analytics
Supporting structured e-commerce operational workflows
Maintaining organized and detail-oriented backend store support
I am comfortable working within fast-paced e-commerce environments that require organization, adaptability, and consistent operational support.
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STORE MANAGER – ONLINE E-COMMERCE OPERATIONS
I managed day-to-day operations for a Facebook-based e-commerce business specializing in gaming products, digital gaming codes, pre-orders, and accessories.
My experience included:
Managing Facebook-based e-commerce operational workflows
Handling product sourcing and product listing support
Processing customer orders and fulfillment coordination
Coordinating Amazon US-to-Philippines logistics and shipment monitoring
Monitoring order status and delivery coordination
Managing customer inquiries and operational support tasks
Supporting promotional content and customer engagement activities
Maintaining organized daily store operations and workflow coordination
This experience strengthened my understanding of e-commerce operations, logistics coordination, order processing, and customer-focused workflow management within fast-paced online selling environments.
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WHY WORK WITH ME
I value reliability, accuracy, and long-term professional collaboration. I work well in structured environments, follow workflows carefully, and remain organized even in high-volume operational settings.
My experience working within Amazon’s SLA-driven environment strengthened my ability to manage responsibilities with accountability, maintain consistent work quality, and adapt quickly to changing operational demands.
I am comfortable learning new systems, following SOPs, and supporting businesses through detail-oriented and process-driven operational support. I aim to provide dependable assistance that helps business owners stay organized, efficient, and focused on growth.
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AVAILABILITY & WORK STYLE
Open to full-time, part-time, and long-term opportunities
Comfortable working in remote and structured operational environments
Able to follow SOPs, workflows, and task-based systems independently
Detail-oriented, organized, and process-driven
Adaptable and willing to learn new tools and systems
Comfortable supporting high-volume operational workflows
Available to start immediately
