IT Capacity & Performance Management specialist with 15+ years across systems administration, network administration, and IT service management for multinational environments. Most recently led ITIL-aligned Capacity Management at Kyndryl Philippines, owning capacity planning, performance testing oversight, and Change Advisory Board input for enterprise IT services. Builds Power BI dashboards (4+ years) that turn capacity and performance data into decisions. ITIL v4 certified; CCNA-trained; recent coursework in cloud computing, cybersecurity, and enterprise business continuity management.
CORE SKILLS
IT Capacity & Performance Management • ITIL v4 • Change Advisory Board (CAB) • Power BI & Power Automate • ServiceNow • VMware Cluster Management • Windows Server & Active Directory • Network Administration (DNS, TCP/IP, Exchange) • Business Continuity Management • Synology NAS Administration • Cloud Computing Fundamentals • Cybersecurity & Data Privacy Fundamentals
IT and Technical Services Manager 2011 – 2013
CIM Technologies Inc., Makati City
•Led a technical services team, assigning work and resolving critical technical/procedural escalations for computer and network operations.
•Owned technical and operational documentation and drove RFP development, negotiating vendor contract terms and SLAs with Purchasing.
IT and Technical Services Supervisor 2008 – 2011
CIM Technologies Inc., Makati City
•Administered Windows Server 2003 environment (Active Directory, GPOs, user provisioning) and MS Exchange 2000/2003 mail infrastructure for the organization.
•Managed network security (TrendMicro AV, firewalls, routers, switches, VPN) and led capacity planning plus capital/operating budget proposals for IT infrastructure.
•Directed disaster recovery and bulk data import/export procedures across multiple linked databases, safeguarding data integrity and business continuity.
•Deployed a Linux IPCop firewall to enforce web-filtering and usage policy, reducing malware exposure and unproductive traffic on the corporate network.
Programmer 2007 – 2008
CIM Technologies Inc., Makati City
•Gathered requirements from user departments and translated them into flowcharts, specifications, and working application code.
•Tested systems and program logic, resolved defects, and produced user/application documentation for new and revised systems.
Technical Support Engineer 2006 – 2007
Bayantrade Inc., Taguig City
•Provided VOIP, email, and fax technical support to in-house clients, escalating and coordinating fixes with the engineering team.
EDUCATION
Bachelor of Science in Computer Engineering — University of Baguio, 1998–2006
Associate in Computer Science — STI Baguio, 1996–1998
CERTIFICATIONS & TRAINING
ITIL v4 • CCNA 1 Basic Networking (2005) • Six Sigma White Belt • Oracle Database 11g Pre-Sales & Sales Certifications (2009) • Enterprise Business Continuity Management (2024) • Cybersecurity, Data Privacy & AI Fundamentals (2024) • Cloud Computing – Microsoft (2024) • Power BI Development
LANGUAGES
English • Tagalog • Ilocano
