Administrative Assistant Feb 2021 - Jan 2025
Professional Technology Partners
-Helped with administrative tasks like data entry and updating spreadsheets
-Created shipment labels to ensure accurate and timely deliveries
-Tracked completed assessments and organized files for coaching sessions
-Played videos and distributed class materials during coaching events
-Responded to assessment questions and managed documentation updates
-Worked independently with minimal supervision while meeting deadlines
Administrative Assistant
Feb 2021 - Feb 2022
Our World Energy
- Reviewed solar panel installation documentation for compliance contacted city offices to check permit statuses and push approvals forward
-Responded to inquiries from government departments and partners
-Submitted and tracked permit applications, ensuring accuracy and timeliness
-Handled email communication and follow-ups to ensure smooth processing
Healthcare Assistant
Oct 2019 - Feb 2021
Transmedd Medical Services
-Answered calls from patients with CPAP concerns or machine issues
-Educated patients on usage, cleaning, and maintenance of equipment
-Helped troubleshoot CPAP issues to avoid unnecessary repairs or replacements
-Coordinated with doctors and providers to maintain patient care continuity
-Accurately documented calls and updates in Kareo EMR system
-Handled sensitive patient data following HIPAA regulation
Healthcare Assistant
Ocean Home Health
-Took both inbound and outbound calls for CPAP machine support
-Processed patient intakes and scheduled appointments
-Helped patients stick to their CPAP therapy by offering emotional support
-Provided technical guidance and remote troubleshooting
-Medical record management
-Sent and received documents via fax, email, and phone calls
-Maintained detailed patient notes and history logs
-Accurately documented calls and updates in Brightree EMR system
-Supplies/prescription refills
Sept 2015 - May 2019
TSR/CRS (Technical Support Representative)
Convergys
-Handled customer inquiries for cable, internet, and email issues
-Walked customers through technical troubleshooting steps
-Booked technician visits for onsite repairs
-Processed payments, account changes, upgrades, and downgrades
-Maintained excellent call handling times and customer satisfaction ratings
Customer Service Representative - Billing
Transcom Bacolod
??Answered billing questions and resolved payment concerns
??Educated customers on plan features and suggested upgrades
??Processed account changes and assisted with account reactivation
??Assisted in meeting sales targets through upselling relevant services
Verified
