Most businesses don't have a people problem — they have a systems problem.
I'm Shanel (Shan), an Operations & Systems Specialist with 5+ years and 50+ completed projects supporting founders, executives, and acquisition entrepreneurs across the US, Canada, and Australia. I've sat on both sides of the desk: running CRM and back-end operations for a US contracting company, and working directly inside an M&A/acquisitions firm evaluating deals, managing seller relationships, and supporting a business development team.
What I bring to the table:
Deal & Acquisitions Support — Sourced and analyzed seller financials, qualified deals against buyer criteria, and supported business development pipelines inside a US-based acquisitions firm (Acquira).
CRM Management & Automation — Built and maintained GoHighLevel and other CRM systems end-to-end: pipeline structure, automated follow-up sequences, lead tracking, and reporting.
Business Operations & Process Improvement — Mapped workflows, removed manual bottlenecks, and documented SOPs so teams could scale without things breaking.
Team & Stakeholder Management — Managed and motivated a team of BDRs, monitored performance metrics, and partnered directly with leadership on operational decisions.
Executive & Project Support — Coordinated end-to-end projects with clear timelines, zero dropped balls, and a track record clients trust enough to call their go-to person.
I work like an operations lead and execute like someone who's actually in the weeds. If you're scaling and your systems haven't caught up — or you're evaluating acquisitions and need someone who can actually read a deal and run point on it — let's talk.
