With a strong foundation in customer service, talent acquisition, and team leadership, I bring a well-rounded skill set to dynamic, fast-paced environments. My career spans over a decade, marked by versatility and consistent growth across multiple roles.
Starting as a Customer Service Specialist, I honed my ability to manage high volumes of inquiries, address complex issues, and deliver seamless support. This experience paved the way for my advancement into strategic roles, including Talent Sourcing and Recruiting, where I successfully developed talent pipelines, conducted screenings, and optimized candidate relationship management through various platforms and search techniques.
In my current position as a Supervisor overseeing short-term rental reservations and content management, I lead a team to ensure quality, efficiency, and client satisfaction. I excel in coordinating cross-functional projects, collaborating with teams across departments, and implementing process improvements to enhance service delivery. My approach is anchored in being detail-oriented, adaptability, analytical thinking, and effective communication.
Key skills include advanced proficiency in Hubspot, ZOHO, Asana, Guesty, Pricelab, Airbnb and VRBO platforms, Click Up, FreshDesk, G-Suite, MS Office Suite, and Slack. I am committed to maintaining high standards of quality and accuracy, whether managing listings, processing reservations, candidate search, or leading customer-facing operations. I am driven by opportunities to contribute to team success, solve challenges, and continuously expand my expertise.
