I am a Technical Support and Customer Success professional with over 10 years of experience helping customers successfully use SaaS applications and cloud-based software. I currently work as a Product Support Specialist at Thomson Reuters, providing technical support for accounting and audit software through phone, email, and chat.
My expertise includes troubleshooting complex software issues, SQL Server setup and database connectivity, application configuration, user onboarding, account management, escalation handling, and collaborating with Product and Engineering teams to resolve technical problems. I enjoy investigating issues, identifying root causes, and explaining technical concepts in a simple and patient manner for users of all technical skill levels.
Throughout my career, I have supported Microsoft 365, web hosting, DNS, cloud applications, and accounting software while consistently delivering excellent customer experiences. I am known for my analytical problem-solving skills, clear communication, empathy, and ability to remain calm under pressure.
My technical skills include:
• SaaS Product Support
• Technical Troubleshooting
• SQL Server Setup & Database Connectivity
• Customer Success & User Onboarding
• Application Support
• Microsoft 365
• DNS & Web Hosting
• Ticket Management & Escalations
• Phone, Email & Chat Support
• Root Cause Analysis
• Documentation & Knowledge Base
• AI Tools (ChatGPT)
• GoHighLevel (currently expanding my knowledge)
I am looking for long-term remote opportunities where I can contribute as a Technical Support Specialist, Product Support Specialist, Customer Success Specialist, Application Support Analyst, or Support Engineer. I take pride in delivering outstanding customer experiences while solving technical challenges efficiently and helping users succeed.
