•Resume | Google Drive - https://-----------/----------------------Resume2025
•Over 14 years of experience in the BPO, ITO, and MSP environments
•Well-versed in English Communication skills
•Well-versed in Phone, Chat and Email communication/channels
•Associate degree graduate
•Computer Hardware & Software Setup and Troubleshooting
•DNS Management - Google Workspaces, Microsoft 365 Setup and Troubleshooting
•Endpoint Protection - SentinelOne, Sophos, Bitdefender Agent Setup, Troubleshooting, and Threat Mitigation
•Inbound &Outbound Chat / E-mail / Phone Support for End-User Facing Concerns
•IT Asset / I----------- / Knowledge Base / Request Management - IT Glue, Service-Now
•Microsoft Windows Workstations Server Setup and Troubleshooting
•Network Setup and Troubleshooting
•Phone System - 3CX, Elastix, Jive, Issabel, Teams Calling, Telus VoIP Setup and Troubleshooting
•RMM - ScreenConnect, ConnectWise, LogMeIn, N-able
•SonicWALL Net Extender SSL VPN Setup and Troubleshooting Support
•Windows Active Directory Users and Computers Onboarding and Offboarding
•Windows File Server NTFS Permission Setup and Troubleshooting
•SharePoint Online Migration / File Permission Setup and Troubleshooting
•Line of Business Apps Workstation and Server Setup and Troubleshooting such as QuickBooks, Sage, Adobe Creative Cloud, MS Office Suite
•Network Printers Setup and Troubleshooting
