Hi! I’m Angelo, a Virtual Assistant and Customer Support Professional with 9+ years of solid experience supporting U.S.-based businesses in sales, customer service, property management, outreach, and admin operations.
I specialize in:
? Appointment Setting (Cold & Warm Calls)
? Email & Phone Customer Support
? Lead Generation & Outreach (Email & LinkedIn)
? CRM Management & Data Entry
? Admin and Back-Office Support
? File, Calendar, and Email Management
Professional Background
Outreach Associate – Salaria Sales Solutions (2021–2025)
Managed email + LinkedIn outreach campaigns
Generated qualified leads and booked appointments
Updated CRM systems and improved lead conversion
Coordinated with sales teams for follow-up and pipeline nurturing
VA & Customer Support – U.S. Health Advisors (2019–2021)
Scheduled health insurance appointments
Assisted clients via inbound/outbound calls and email
Documented interactions using CRM tools
Guided customers through product information and enrollment
VA / Appointment Setter – 360MediaMarketingLLC (2018–2019)
Calendar and email management
Lead follow-up and appointment confirmation
Marketing materials and outreach assistance
Support & Tenant Specialist – Castle Property Managers (2017–2018)
Main contact for tenant concerns and maintenance requests
Managed leases, records, rent reminders
Coordinated with maintenance teams for timely service
Customer Service Representative – Tech Mahindra (Target Account) & Teleperformance (Amazon Account)
Order support, returns, refunds, product issues
Maintained >90% customer satisfaction
High-volume inbound call handling
Tools I Use & Proficient With
CRM: HubSpot, Salesforce, GoHighLevel, Zoho (can add more if you'd like)
Communication: Slack, Gmail, Outlook, Skype
Productivity: Google Workspace, Microsoft Office, Trello, Asana
Dialers: (Can list if you give me the names you used)
Outreach Tools: LinkedIn, email automation platforms
Why Hire Me?
I am reliable, organized, and consistent. I’ve supported multiple companies remotely, handling customer needs, managing schedules, generating leads, and ensuring smooth operations. I’m committed to fast communication, quality output, and long-term collaboration.
I am ready to work full-time or part-time and can start immediately.
