Results-driven professional with 9 years of progressive experience in the BPO (Business Process Outsourcing) industry, complemented by a strong and evolving background in social media management. Adept at customer service, team leadership, client communication, and process optimization, with a proven ability to adapt to dynamic environments and deliver consistent, high-quality results.
Currently leveraging communication expertise and industry insights to build and manage social media strategies that enhance brand visibility, engagement, and customer interaction. Skilled in content creation, analytics, and cross-platform campaigns, with a focus on aligning social media initiatives with broader business goals.
Combining operational discipline from the BPO sector with creative and digital fluency in social media, offering a unique blend of experience ideal for roles in customer-centric marketing, digital engagement, or operations strategy.
