o Strong knowledge of the Incident and Request Fulfillment Management
o Knowledgeable of the ITIL v3
o Knowledgeable in servers (RHEL / AIX / HP-UX / Sun Solaris)
o Knowledgeable in computer hardware and software installations and troubleshooting
o Knowledge in Active Directory
o Good work ethics– open-minded, imaginative, team player, innovative, willing to learn and a fast-learner
o Strong customer focus and management of client expectations (SLA compliance)
Verified
