Reliable, Top Rated Customer Service Specialist with 14+ Years of Experience Supporting International Clients
I help business owners and executives protect their reputation and retain customers through fast, professional, and solutions-focused support.
With over 14 years of experience — including a Top Rated Plus badge on Upwork — I've supported clients across the USA, Canada, Australia, UAE, and Asia, handling everything from day-to-day customer inquiries to high-stakes escalations on long-term, high-value contracts.
What I bring to your team:
> Customer service via phone, email, live chat, tickets & social media platforms
> Handling escalations, complaints & conflict resolution professionally
> E-commerce support — Shopify, WooCommerce, order processing & after-sales care
> CRM & tools management (Zendesk, Freshdesk, Gorgias, Intercom & more)
> Invoicing, payment processing, refunds, disputes & chargebacks
> Admin support — email communication, calendar management, task coordination, hotel & travel bookings
> Lead generation, appointment setting, marketing & client relationship building
Why clients keep me long-term:
I show up consistently, communicate clearly, and take ownership of problems instead of just escalating them. I'm not looking for short gigs — I'm looking for a team I can grow with.
Available for full-time or long-term part-time roles. Let's talk about how I can support your business.
