As a freelancer, I can provide you with my expertise in the following fields but not limited to:
SHOPIFY
- Customer Specialist Manager
- Managed more than 15 Shopify stores
- Responding and assisting customers promptly
- Order Fulfillment in Shopify, Oberlo, Aliexpress
- Tracking orders
- Contacting and coordinating with the suppliers regarding deliveries
- Answering disputes and chargebacks for Shopify and Paypal
EBAY
- Title Optimization
- Search Engine Optimization
- Research of Competition and Price
- Writing Product Description
- Listing of items
- Process orders, returns, refunds and tracking number
- eBay Customer Service
LEADING E-COMMERCE TOOLS USED FOR eBAY
- Zik Analytics
- AutoDS
- DSM
- DroshipBeast
- Letter Count
- Title Builder
OBERLO
- Tracking customer's order
- Contacting suppliers
- Order Fulfillment
Aliexpress
-Contacting suppliers and placing an order
-Opening dispute if needed
COMMUNICATION
-Slacks
-Asana
As a Customer Specialist Manager for over 7 years handling more than 15 Shopify stores, I am responsible for order fulfillment, responding to emails through different platforms, handling customer complaints, inquiries, aftersales issues, tracking the orders and contacting suppliers for delayed orders or untraceable tracking numbers, process refunds when necessary and answering customers chargebacks and disputes.
I am also a moderator for FB and Instagram company's social media. I was responding to comments promptly. Delete and report negative comments.
Aside from that, I also have a wide range of experience in phone handling, email handling, and administrative tasks, HR, logistics and sales. I am a fast learner and am eager to learn any new tools to accomplish the job required and I don't limit myself from learning new skills and tasks. I can follow instructions very well as per set rules and criteria. My professional experience will prove my strong working ethic. I am the type of person that I cannot sleep until the job is done and I'm easy to work with.
