If you need someone who can hit the ground running — I'm your person.
I'm Amier Hassan Dimacuta, a freelance professional with 4 years of BPO experience across four core areas: sales, customer service, technical support, and back-office operations. I also hold a Bachelor of Arts and Sciences in Economics, which means I bring both analytical thinking and real-world communication skills to every project.
Here's what those 4 years look like in practice:
SALES & APPOINTMENT SETTING
Cold calling, lead qualification, objection handling, meeting booking, and CRM management. I've consistently hit targets and helped teams close more deals.
CUSTOMER SERVICE<8efe80624d780eba0c6493ec45140364>Email support, live chat, phone support, complaint resolution, and satisfaction score management. I know how to turn an unhappy customer into a loyal one.
TECHNICAL SUPPORT
Remote troubleshooting of software, hardware, and account issues. I explain solutions in plain language — no unnecessary jargon, just results.
BACK OFFICE & ADMIN
Data entry, records management, email and calendar organization, online research, and report preparation.
WHY WORK WITH ME?
• Degree in Economics — I think critically, not just follow scripts
• Professional English — written and spoken
• Available during US, Australian, and UK business hours
• Reliable, organized, and easy to communicate with
• Results-oriented — I treat your business as if it were my own
Let's talk about how I can help your team.
