----------- ----------- ----------- -----------n----------- has a diverse background in customer service and sales, with experience in both BPO and freelancing roles. As a mother of two, she balances her personal life with a career that spans several industries, including telecommunications, cannabis, real estate, and solar energy.
Her journey in the BPO industry began with a prominent U.S. telecommunications company, where she initially worked as a live chat support agent before transitioning to voice support due to the pandemic. This role helped her develop strong communication skills, which she later applied in various freelancing positions.
-----------'s freelancing career started with VLBPO, where she worked for a cannabis account, assisting customers with placing and tracking orders, answering product-related questions, and handling refunds. She was part of the voice support team before the Filipino team was reassigned to chat support.
She continued to expand her customer service expertise with ZTO, where she served as an email and live chat representative. Her responsibilities included responding to customer in-----------ries, managing social media interactions, and handling customer service tasks, although she did not process orders.
In addition to her customer service experience, ----------- worked as a real estate cold caller for Quality Cold Call LLC. In this role, she made outbound calls to potential clients, gathering essential information about their properties and scheduling appointments for real estate agents to close deals.
-----------'s most recent role was with Texas Home Solar, where she worked as an appointment setter for a solar campaign. She conducted outbound calls to potential customers, gauging interest in solar energy options and the PPA (Power Purchase Agreement) program. She also handled inbound calls to pre-qualify leads and set up appointments with solar engineers.
Throughout her career, ----------- has built a solid foundation in customer service, sales, and lead generation, showcasing her ability to adapt to different industries and roles while continuously learning and growing professionally.
