Outsourced Doers Full-time
Remote
E-commerce and Digital Marketing Specialist
Specialize in developing websites, managing e-commerce stores, and creating engaging digital content to help businesses grow their online presence. My expertise spans multiple platforms and tools, enabling me to deliver high-quality results across various aspects of digital marketing and e-commerce.I specialize in developing websites, managing e-commerce stores, and creating engaging digital content to help businesses grow their online presence. My expertise spans multiple platforms and tools, enabling me to deliver high-quality results across various aspects of digital marketing and e-commerce.
Skills:
Shopify · Etsy · Amazon Store Management · Adobe Photoshop and Illustrator · Photo Editing and Graphic Design · Digital Marketing Collateral Design · Productivity Tools · Data Organization
Digital Marketing Virtual Assistant Feb 2020 - Sep 2024
Specialize in designing websites, building marketing funnels, and integrating systems to streamline operations and enhance user experiences. My expertise includes troubleshooting technical issues and ensuring smooth functionality across various platforms.
Key responsibilities and accomplishments:
Developing and optimizing marketing funnels and web pages to drive engagement and conversions.Scheduling and managing social media content across platforms like Facebook and -----------signing digital collateral, including social media imagery, PDFs, worksheets, and online course visuals.Testing, scheduling, and optimizing email marketing campaigns for maximum impact.Managing online booking calendars and scheduling meetings efficiently.Handling external communications via email, social media platforms, and tools like Intercom on behalf of clients.Performing data entry, file management, and CRM database maintenance.Overseeing inbox management to ensure timely and effective communication. With a focus on delivering high-quality results and seamless workflows, I help businesses establish a strong online presence and achieve their goals. I specialize in designing websites, building marketing funnels, and integrating systems to streamline operations and enhance user experiences. My expertise includes troubleshooting technical issues and ensuring smooth functionality across various platforms. Key responsibilities and accomplishments: Developing and optimizing marketing funnels and web pages to drive engagement and conversions. Scheduling and managing social media content across platforms like Facebook and Instagram. Designing digital collateral, including social media imagery, PDFs, worksheets, and online course visuals. Testing, scheduling, and optimizing email marketing campaigns for maximum impact. Managing online booking calendars and scheduling meetings efficiently. Handling external communications via email, social media platforms, and tools like Intercom on behalf of clients. Performing data entry, file management, and CRM database maintenance. Overseeing inbox management to ensure timely and effective communication. With a focus on delivering high-quality results and seamless workflows, I help businesses establish a strong online presence and achieve their goals.
Skills:
Web Design · Web Development · Graphic Design · Video Editing · Adobe Photoshop · Social Media Marketing · Marketing Funnel · Landing Page Optimization · Email Marketing · System Integrations · Social Media Content Scheduling · Marketing Analytics · CRM Database Management · Calendar and Appointment Scheduling · Inbox Management and Email Organization · Data Entry and File Management
Six Eleven Global Services and SolutionsFull-time · 4 yrs 1 mo
Customer Service RepresentativeFeb 2018 -Feb 2018 to Jan 2020 · 2 yrs
On-site
In this role, I provided exceptional support to customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our products and services. My responsibilities included:
Assisting customers with questions and troubleshooting to provide timely solutions.Maintaining customer satisfaction and fostering long-term loyalty.Managing and updating customer accounts, including maintaining monthly subscriptions. Through effective communication and problem-solving, I consistently contributed to enhancing the overall customer experience and supporting business growth. In this role, I provided exceptional support to customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our products and services. My responsibilities included: Assisting customers with questions and troubleshooting to provide timely solutions. Maintaining customer satisfaction and fostering long-term loyalty. Managing and updating customer accounts, including maintaining monthly subscriptions. Through effective communication and problem-solving, I consistently contributed to enhancing the overall customer experience and supporting business growth.
Skills:
Customer Support · Customer Service · Customer Service Representatives · Customer Relations · Consumer Relations · Customer Inquiry Resolution · Troubleshooting and Problem-Solving · Account Management
Ecommerce SpecialistEcommerce Specialist
Jan 2016 - Feb 2018 · 2 yrs 2 mos
As a back-office virtual assistant for eBay, I gained two years of experience managing 13 eBay stores and multiple Amazon accounts, ensuring seamless operations and customer satisfaction.
Key responsibilities and achievements:
Sourced and listed products to fulfill customer orders efficiently and accurately. Leveraged advanced tools like Web Seller Guru, Hydra Lister, PriceYak, Zik Analytics, and Reply to optimize store performance and streamline workflows. Automated purchasing processes from Amazon to improve order fulfillment efficiency.Managed customer inquiries and provided timely, professional support to enhance buyer satisfaction. This role honed my skills in e-commerce operations, process automation, and customer service, contributing to the growth and success of online stores. As a back-office virtual assistant for eBay, I gained two years of experience managing 13 eBay stores and multiple Amazon accounts, ensuring seamless operations and customer satisfaction. Key responsibilities and achievements: Sourced and listed products to fulfill customer orders efficiently and accurately. Leveraged advanced tools like Web Seller Guru, Hydra Lister, PriceYak, Zik Analytics, and Reply to optimize store performance and streamline workflows. Automated purchasing processes from Amazon to improve order fulfillment efficiency. Managed customer inquiries and provided timely, professional support to enhance buyer satisfaction. This role honed my skills in e-commerce operations, process automation, and customer service, contributing to the growth and success of online stores.
Skills: Search Engine Optimization (SEO) · E-Commerce · E-commerce Optimization · Online Support · Microsoft Excel
