Overloaded with ADMIN tasks?
> 5+ Years CUSTOMER SUPPORT PRO
> Admin Support, AR/AP, A+ Listings
> Tech-savvy, Detail-oriented, Reliable
A laundry list of what clients book me for:
CUSTOMER SERVICE
- With expertise in Zendesk, Edesk, ReAmaze, HubSpot and Maropost, I'm a customer-focused expert skilled at keeping customers satisfied and handling inquiries efficiently.
> Managed inquiries and account issues
> Handled billing, refunds and exchanges
> Provided multi-channel support via phone, email, and chat
> Coordinated with teams to resolve customer concerns
> Processed orders smoothly and kept customers in the loop
MEDICAL VIRTUAL ASSISTANT
- Trained in front desk operations, telemedicine support, and healthcare administrative tasks with a strong grasp of HIPAA compliance and EHR systems. I help medical professionals stay organized, responsive, and compliant.
> Front desk support and patient communication
> Appointment scheduling and calendar management
> Telemedicine coordination and documentation
> Insurance verification and prior authorizations
> Prescription management and refill coordination
> EHR management and data entry (e.g., Athena Health, Practice Fusion)
> Handling referrals and follow-ups
> HIPAA-compliant communication
BOOKKEEPING
- Providing accurate and timely bookkeeping services, leveraging tools like QuickBooks, Xero, Buildium and AppFolio to maintain financial health and streamline business processes.
> Managed accounts payable and receivable
> Reconciled bank statements and financial transactions
OFFICE SKILLS and ADMINISTRATIVE TASKS
- Experienced using tools like Microsoft Office and Google Suite to efficiently manage light bookkeeping and document handling.
> Email management
> Light bookkeeping and financial tracking
> PDF creation, editing and management
> Handling spreadsheets and documents
> Document formatting and organization
ORGANIZATIONAL and TIME MANAGEMENT SKILLS
- Expert in using OneDrive, Dropbox, Outlook, Google Calendar, Zoom, Slack, Asana and Trello to manage calendars, schedule tasks, and maintain efficient workflows.
> Calendar management
> Task scheduling and coordination
> Organized note-taking and documentation
> Efficient filing and document organization
> Task and project tracking
> Communication and collaboration support
> Timely follow-ups and reminders
ECOMMERCE
- Proficient in managing Amazon, Shopify, and eBay platforms to optimize product listings, processing orders and streamline eCommerce operations using tools like Maropost, Dropify, Oberlo, Keepa, Hydralister and SKU Grid.
> Optimized product listings
> A+ Content creation
> Product sourcing and analysis
> Inventory management and tracking
> Competitive market research
> eCommerce platform management
> Streamlined order processing and fulfillment
SOCIAL MEDIA MANAGEMENT
- Managed social media channels efficiently using tools like Tailwind, Hootsuite, Buffer, and Canva to create and schedule content that boosts engagement.
> Scheduled posts and tracked engagement
> Created graphics and content
> Planned and organized social media calendars
So yeah... READY TO BUY BACK YOUR TIME?
Let's hop on a quick Discovery Call.
See you?
Cheers,
Lhez
Verified
