I am a dedicated and results-driven professional with over 12 years of experience in healthcare support, customer service, recruitment, and pharmacy operations. Throughout my career, I have developed extensive expertise in Insurance Verification, Authorization Verification, Patient Registration, Order Processing, Patient Care Coordination, and Customer Support.
My background includes seven years in the healthcare industry as a Patient Care Coordinator and Customer Service Representative, where I assisted patients, verified insurance eligibility and benefits, coordinated care services, and ensured accurate documentation. I also gained valuable experience as a Pharmacy Assistant, handling prescription processing, inventory management, and customer service in both retail and online pharmacy settings.
In addition, I worked as a Technical Recruiter, managing candidate sourcing, screening, and recruitment processes, as well as a Customer Service Representative for a U.S.-based telecommunications company, providing exceptional support and resolving customer concerns efficiently.
I am proficient in Microsoft Office, data entry, email management, chat support, Canva, and basic photo editing. I have experience using various platforms and tools including CRM systems, Zoom, WebEx, CXone, MedeAnalytics, POS systems, and ChatGPT.
Known for being detail-oriented, highly organized, adaptable, and a fast learner, I excel in both independent and team-oriented environments. I am committed to delivering high-quality work, maintaining professionalism, and providing excellent customer experiences.
Although I am new to virtual employment, my extensive professional experience, strong communication skills, and ability to quickly adapt to new technologies make me well-prepared to contribute effectively to remote teams and help businesses achieve their goals.
Verified
