My goal is to contribute to the growth and success of the business, and I am confident that I can do so given my experience. I am reliable and have worked in various customer service positions for over 12 years. I've always been the person my superiors could count on to get the job done. I'm recognized for being dependable and always finishing my work on schedule.
I have experience with the following tasks:
- Customer Service (Email, Chat, and Telephone)
- Customer Order Processing, Refund, Cancellation, and Replacement
- Vendor credentialing: review and validate representative's credentials
- Provide excellent user interactions via email, chat, and phone support.
- Investigate solutions and adhere to regular operating procedures for resolving issues.
- Email and Complaint Handling
- Zendesk ticketing system
- Reports Documentation
- Invoicing, Billing, Purchases
- Filing and Organizing, Data Entry
I use the following tools, to name a few:
- Zendesk
- Freshdesk
- Gorgias
- Jitbit
- Shopify
- Slack
- Bloomfire
- Island CRM
- Boulevard
- -----------
- RingCentral
- Konnektive
- ShipHero
- Microsoft Office (Word & Excel)
- Google Drive
Let us explore your needs and provide a solution ideally aligned with your business goals.
If you believe we're a good fit. Send me a message, and we'll see how I can help.
Expecting to speak with you soon!
Jennielyn
