With excellent organizational and communication skills, an outstanding work ethic, and the ability to work well in both team-oriented and self-directed environments, I am positioned to exceed your expectations.
CERTIFICATIONS:
• Certified Six Sigma Yellow Belt
• Certified Six Sigma White Belt
SKILLS and QUALITIES:
• Good background in Operational Excellence, worked as a Subject Matter Expert for different processes and new department onboarding
• Good background in eCommerce and Merchant Services specifically in Payment Processing
• Strong Analytical Skills
• Excellent verbal and written communication skills
• High Attention to Details
• Unmatchable negotiation skills
• Expertise in client relations and needs assessment, supervision, motivation and mentoring
• Proactive leader with exemplary people skills
• Fast learner, with an ability to easily grasp and put into application new ideas, concepts, and methods
• Dedicated, innovative and self-motivated team player/builder
• Interpersonal and Organizational Skills, Orderliness and Punctuality, Good Character and Habits
Current Job Position: Senior Account Manager - Merchant Services (Payment Processing) Full Cycle
• Oversee overall day to day operational responsibility for merchants and business owners’ credit card processing
• Expertise in the bank application submissions and underwriting processes
• With enough knowledge gained using the following systems and portals: NMI Gateway, Inovio, Gateway, Konnektive CRM and different bank portals
• Closely coordinate with Chargeback Companies for newly boarded merchants
• Defining and documenting business processes related to all aspects of merchant services (sales support, merchant applications, on-boarding, chargebacks, technical issues, fraud prevention etc.).
• Making day-to-day decisions related to the merchant services operations.
• Assist in development and implementation of plans, tactics and activities to ensure merchant satisfaction.
• Liaising with the payment processing partners on a frequent basis to:-
Gain clarity on cross-organizational processes.
- Describe and represent customer issues / challenges.
- Follow-up on outstanding questions, issues, and discrepancies.
• Weekly & Monthly reporting on overall business performance.
• Tracking & analyzing metrics to determine opportunities for growth and improvement.
Verified
