My diverse experience in roles such as Virtual Assistant, Customer Service Representative, Sales Support Administrator, Sales Development Representative, and Billing Processor has equipped me with the skills necessary to excel in this position. Key qualities that set me apart include:
*Stewardship: I treat the business as if it's my own, ensuring beneficial actions and taking full responsibility.
*Team Experience: In 2017, I was part of a team sent to Australia to document the billing process of a leading tech company, creating SOPs and transferring knowledge to Manila resources.
*Attention to Detail: I maintain a high accuracy rate, preventing rework and customer complaints, fostering positive customer relationships.
*Active Listening and Reading Comprehension: I effectively document and understand customer concerns, aiding in resolution and healthy customer relationships.
*Inbox Management: I excel in managing my inbox (Inbox Zero) with the use of automation to help in prioritizing the urgent/important/least important emails.
*Microsoft Office Proficiency: I have advanced knowledge in Microsoft Office, particularly in documenting processes (SOPs) and using Excel for data processing and simple automation.
*Continuous Improvement: I embrace a culture of constant peer collaboration to bring value to the business.
I am confident that my skills and experience can contribute to your organization's success, helping you meet or exceed your business goals is my top priority.
I am available for work 40 hours a week, preferred weekends off.
If you think we're a good fit, please contact me. I look forward to
working with you!
Verified
