IT Infrastructure and IT Support Engineer with 10+ years of experience supporting enterprise IT environments across APAC, EMEA, and US regions. Experienced in hybrid cloud and enterprise infrastructure, with strong Level 2 and escalation support aligned with ITIL processes, SLA targets, and enterprise standards. Proven ability to troubleshoot complex infrastructure, identity, endpoint, and application issues end-to-end with minimal supervision. Recognized for owning critical incidents, driving root cause resolution, and ensuring system stability. Achievements include leading support teams, earning top performance awards, and reducing cloud backup costs through optimization and cleanup of unnecessary data. Directly reports to Regional IT Directors for escalations and infrastructure operations.
