I have over 8 years of combined experience in the call center industry and freelance roles, specializing in customer service, sales, appointment setting, and medical scheduling. I have worked as a CSR with upselling, TSR, PSR, and Appointment Setter across industries including real estate, health insurance, and digital marketing.
As an appointment setter, I handled 200–300 calls daily, qualifying leads and booking high-quality appointments. As a medical scheduler for 2.6 years, I managed 70–80 inbound and outbound calls per day, scheduling, rescheduling, canceling appointments, verifying insurance, and transcribing medical orders.
I consistently exceeded KPIs, earned performance incentives, and became a top-performing agent through strong communication, multitasking, and organizational skills.
If you hire me, I will be an asset to your company. In addition to my strong work ethic, I have all the necessary equipment, including a portable generator, pocket Wi-Fi, a noise-canceling headset, and a quiet workspace. I do not have children yet, which allows me to focus fully on my work and maintain high productivity.
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