Experienced Customer and Technical Support Specialist with over 10 years in BPO, healthcare, and e-commerce industries. Proven track record in delivering empathetic, high-quality support through phone, email, and chat, resolving complex technical issues, managing billing concerns, and ensuring customer satisfaction. Skilled in troubleshooting across both Mac and Windows environments, with hands-on experience supporting tools like QuickBooks, Zoom, and medical devices. Adaptable, reliable, and detail-oriented, with strong communication skills and a genuine passion for helping others. Fully equipped to thrive in fast-paced, remote support roles.
