With ten years in capacity planning, real-time workforce management, and virtual assistant, I have gained a wide range of skills through both education and hands-on roles. I am trained in dealing with product advertisements and client-based communications; I could say that I would be a valuable asset by providing the best performance.
Proficient with phone system reporting and scheduling tools such as MS Office applications (Excel, Word, PowerPoint, Outlook, Teams), WFM platforms (Nice IEX, CMS Avaya, Five9, Injixo) and other applications (Slack, Google Sheets, Zoom, Canva).
I am confident it adds to my credentials in dealing with future challenges that I might encounter. I am a motivated individual willing to render work for professional learning gain.
