I have nine years of extensive training and knowledge as a Customer Service Representative in the BPO industry and have been working from home for 6 years and 5 months now. As an e-commerce customer service, I am responsible for handling customer inquiries and concerns related to online purchases, assisting with order tracking, product information, returns, and exchanges, and resolving any issues that may arise through the company's online store, ensuring a positive customer experience across all digital platforms. I also played a key role as a Logistic Specialist I acted as the key liaison between our fulfillment team and clients ensuring seamless inventory management, communication, and order processing. I also have a solid background in Account management and have been working in this position for 3 years. As an Account Manager, I own the successful set-up and Onboarding of new clients. I am responsible for introducing the client to the software and ensuring that the client is up and running within the set/ expected timeframes. I also played a key role in educating the clients about the features and benefits of our service and updating them on the features where they can get more value, as well as conducting refresher training for clients on how to use the platform effectively. Check/measure client success and discuss strategies
to make sure they renew. Prior to this, I was a Business Development Representative,
In this role, I performed qualifying leads from our CRM as sales opportunities,
Contacted potential clients through cold calls and emails, presented our company
to potential clients, identified client’s needs, and suggested appropriate products/
services. Set up meetings or calls between (prospective clients and account
executives and stay up to date with the new products and new pricing plans.
I was also a cold caller in a real estate company and got
promoted to team manager. I performed tasks such as cold calling, asking pertinent questions to homeowners, like their motivation for selling, and timeframe, doing basic Canva - skills for designing marketing materials, recruiting, and handling administrative duties.
My knowledge, skills, and experience in this period would give me a greater edge in pursuing my career. I am hardworking, which will enable me to complete tasks in the required manner while ensuring all tasks are done appropriately. I am Creative and resourceful, with leadership abilities, goal-oriented, and a very high sense of responsibility. My main goal is to work for a company that will allow me to grow as a person and contribute to the growth of the company itself.
Verified
