Results-driven Insurance Professional with over 9 years of experience in life insurance operations, policy administration, and claims management. Highly skilled in guiding clients through retirement benefits, policy updates, and claims processing, ensuring compliance with industry regulations such as HIPAA. Adept at email and chat support, multi-channel communication, and maintaining meticulous data accuracy in CRM systems.
Proven track record in handling absence and short-term disability (STD) claims, interpreting complex policy provisions, and liaising with healthcare providers and planholders to ensure timely and accurate benefit determinations. Experienced in collaborating with actuarial, underwriting, and operations teams to support policy validation, reporting, and process optimization.
Known for providing exceptional client service, managing high-volume workloads, and delivering comprehensive support to both individual and corporate clients. Technically proficient in Microsoft Office Suite and industry-specific tools, with a strong ability to analyze data, prepare reports, and support strategic initiatives.
Seeking opportunities as a Virtual Insurance Assistant / Admin to leverage expertise in life insurance, claims processing, and client relationship management to deliver high-quality, reliable support to insurance businesses and their clients.
