Reliable General Virtual Assistant | Customer Support & Admin | Shopify | Detail-Oriented & Proactive

Need a reliable Virtual Assistant who can keep your business organized and your customers happy?

Hi, I'm Jenny, a General Virtual Assistant with over 12 years of combined experience in customer service, administrative support, and operations coordination across corporate and remote environments.

I have supported Australian and US businesses by managing administrative processes, customer communications, scheduling, documentation, and daily operational tasks. I take pride in being highly organized, detail-oriented, and proactive in finding solutions and keeping projects on track.

Here's how I can support your business:

Administrative Support
-Email and inbox management
-Calendar management and scheduling
-Data entry and database maintenance
-Research and report preparation
-Documentation and file organization
-Process coordination and follow-ups

Customer Support
-Email and chat support
-Customer inquiry management
-Complaint resolution
-Order tracking and updates
-Refunds, returns, and escalations
-Customer relationship management

E-commerce & Operations
-Shopify administration
-Gorgias ticket management
-Order processing and fulfillment coordination
-Shipping and delivery resolution
-Workflow tracking and system updates
-Quality assurance and record management

Tools & Platforms

Shopify | Gorgias | ShipStation | Google Workspace | Microsoft Office | Slack | Microsoft Teams | Zoom | Asana | Canva | Okendo | Facebook Business Manager

I work well independently, communicate professionally, and adapt quickly to new systems and processes. My goal is to help business owners stay organized, improve efficiency, and deliver exceptional customer experiences.

I am currently available for part-time or full-time remote opportunities and open to long-term collaboration.

Thank you.