I’m Marie, a customer service professional with over 18 years of experience supporting customers across technical support, administrative, and client-facing roles. My background includes working as a technical support specialist, team lead, HR supervisor, and virtual assistant, giving me a well-rounded understanding of both customer needs and day-to-day business operations.
I have hands-on experience using CRM systems and SaaS platforms such as Zendesk, Salesforce, Gorgias, Shopify, and similar tools, and I’m comfortable managing customer interactions across phone, email, and chat.
In my previous role as a General Virtual Assistant, I handled customer service operations while supporting administrative functions—collaborating directly with clients and cross-functional teams to resolve issues, improve processes, and ensure seamless day-to-day operations.
In my day-to-day work, I typically handled 40–60 customer inquiries, maintaining response times within 1–2 hours while ensuring each concern was addressed clearly and thoughtfully.
Aside from being an animal advocate, animal rescuer, and fur mom, I’m also known for being adaptable, proactive, and solutions-orientated. I thrive in fast-paced environments, remain calm under pressure, and take initiative to identify opportunities where I can add value beyond my core responsibilities. I’m also highly flexible with schedules, including weekends and holidays, and I consistently invest in learning new tools and skills to stay effective and relevant.
