Results-driven professional with over 12 years of experience across SaaS, call center, and telecommunications industries, specializing in technical support, customer service, and team leadership. Proven ability to resolve complex technical issues, manage customer escalations, and deliver exceptional customer experiences while maintaining high service standards and operational efficiency. Skilled in leading and developing high-performing teams, improving workflows, and fostering customer-focused environments that support business goals and service excellence. Adept at troubleshooting, conflict resolution, process improvement, and performance management, with a strong track record of balancing technical expertise with people-centered leadership. Recognized for strong communication, strategic problem-solving, and the ability to build trusted relationships with customers, stakeholders, and cross-functional teams to drive customer satisfaction and team success.
