I am a Virtual Assistant with over 10 years of experience in email and chat customer support, administrative assistance, e-commerce operations, and HIPAA-compliant healthcare support.I help businesses manage inboxes, support customers and patients, organize operations, and handle sensitive data with accuracy, confidentiality, and minimal supervision.
<8efe80624d780eba0c6493ec45140364>Email & Chat Customer Support
• Email and live chat support across various industries
• Managing shared inboxes and support queues
• Handling inquiries, complaints, and escalations
• Following SOPs, templates, and brand tone
• Detailed documentation and CRM updates
• Confidential and professional communication
E-commerce Support
• Order processing, tracking, refunds, and exchanges
• Customer support for Shopify, Shopee, and similar platforms
• Product listings and updates
Healthcare & HIPAA Support
• HIPAA-compliant communication and data handling
• Patient inquiries, complaint review, and documentation
• Quality checks, audits, and report support
Admin & Operations Support
• Email and calendar management
• CRM updates and reporting
• SOP documentation and workflow support
What Clients Appreciate About Me
• Organized and detail-oriented
• Reliable and independent
• Fast learner
• Clear written communication
• Careful with sensitive information
Tools I work with: Google Workspace • Shopify • Shopee • Zendesk • Salesforce • ClickUp • Spreadsheets
I’m a Great Fit For
• Businesses needing email and chat support
• Teams handling high-volume inboxes
• Healthcare teams needing HIPAA-compliant VAs
• E-commerce stores and growing startups
Portfolio & Sample Work:
https://-----------/AlaiguePortfolio
https://-----------/AlaigueDrive
If you want a reliable, organized, and proactive VA who can handle operations, customer or healthcare support, and administrative tasks seamlessly, let’s work together!
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