IT Operations and Infrastructure professional with over a decade of experience supporting enterprise environments across Windows and Linux platforms. Strong hands-on expertise in server and user administration, hybrid and cloud infrastructure (AWS and Azure), and end-to-end IT operations including monitoring, backup and recovery, incident management, and SLA-driven support. Proven ability to manage secure, scalable, and reliable systems, troubleshoot complex production issues, and collaborate effectively across teams. ITIL v4 certified, with a strong focus on process improvement, documentation, and operational excellence.
