I'm a senior operations professional with 27 years of corporate banking experience, including 17 years inside one of the world's largest banks. My specialty is regulatory operations, credit card and mortgage dispute investigations, chargeback and claims processing (Visa/Mastercard), and credit bureau reporting (e-OSCAR), all under strict compliance standards like Regulation Z.
I've led and coached teams, served as my team's single point of contact, piloted new procedures before they rolled out company-wide, and personally walked clients through operational processes on-site. I bring the same precision and follow-through to remote work: clear documentation, on-time delivery, and communication that doesn't leave anything ambiguous.
I'm looking for long-term remote roles in Operations, Compliance, Client Success, or Executive/Administrative support, ideally with businesses that value accuracy and accountability as much as I do.
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