Hi, I'm Adiel Lira, a Short-Term Rental Virtual Assistant and Vacation Rental Property Management Specialist with 10+ years of customer support experience and 3+ years managing Airbnb and vacation rental operations.
I help hosts and property managers increase occupancy, guest satisfaction, and operational efficiency through expert guest communication, channel manager and OTA management, calendar coordination, and revenue support.
I'm highly experienced with platforms like Airbnb, VRBO, Guesty, Hostaway, OwnerRez, and PriceLabs, and I'm known for being detail-oriented, proactive, and reliable. My goal is to become a long-term partner who handles the day-to-day operations so you can focus on growing your short-term rental business.
*These are the many hats I wear:*
Virtual Assistance
Customer Support via Email/Phone/Live Chat
Property Management
Vacation Rentals and Short-Term Rentals Management
Social Media Management and Marketing
Calendar management
Newsletter Creation
Internet research
Bookkeeping
Data Entry
Data Accuracy
Data Processing
Lead Generation
Cold Calling
Appointment Setting
Telemarketing
*PLATFORMS/SOFTWARE I’M FAMILIAR WITH*
Channel Managers: Hostaway, Breezeway, Guesty, OwnerRez, Hostfully, RentalsUnited, Hospitable, IGMS, etc.
OTAs: Airbnb| VRBO| -----------| HomeAway| Hopper and more
Photoshop, Illustrator, Canva, etc
Google workspace
Microsoft Office (Outlook, Word, Excel, Access, Powerpoint)
Communication platforms or services (RingCentral/ Slack / -----------/Skype/Quo (OpenPhone)/DialPad/ Just Call/ Grasshopper/Vonage)
Social Media (Facebook/ Instagram/ Twitter/LinkedIn/Tiktok/Youtube)
Zoom, Email support (Gmail, MailChimp, MS Outlook)
Zendesk
Salesforce
AirReview
RankBreeze
Pricelabs
-----------, Asana, Trello, Airtable
Buildium, RealPage, Appfolio
Quickbooks
Verified
