I have been working in sales and customer service for 10+ years with a great track record of being one of the best employee in revenue generation and CSAT.
Before I went freelancing, I used to be in the BPO industry with extensive experience in sales and customer service. I handled accounts like Zoom, ATT, Comcast and Quickbooks and was assigned to various departments like billing, sales, and escalations. I have been working from home for more than 8 years and have experience in the following:
- Account Management ( Doing a full sales cycle from lead generation, setting up appointment, discovery calls, demos, contract negotitation up to post sales call)
- Expert in UCAAS selling, engaging prospect through various sales cadences to drive high conversion rates and generate pipeline
- Customer support by calls, emails, and Freshdesk ticket system
-Processing refunds, handling customer complaints and loyalty program requests, liaising with different departments related to the resolution of ongoing issues/customer concerns
-Lead Generation from LinkedIn, Zoominfo Google, Facebook, and any available
resource in the Internet
-Web Research and Data Entry
-Appointment Setting (Emailing and Calling)
-Social Media Management (growing Instagram following, replying to comments, posting content)
-Executive Assistant to the CEO
-Efficient in MS Offices, Google Suites, Zoho CRM, Freshdesk, Salesforce
-Calendar Management
-Payroll Management
-Sending invoices to clients using Quickbooks and doing follow up for late payments
-Preparing reports and other admin tasks
-Executive Assistant to the CEO (distribution of workload to other employees)
Verified
