I AM NOT YOUR ORDINARY FREELANCER OR VIRTUAL ASSISTANT. Working with me means less work for you because I can work independently with the highest level of integrity. I have 19 years of experience working in various industries and handling different roles and responsibilities.
I have an excellent work-from-home setup that is free from distractions, such as outside noise. I have a new Windows and iOS laptop with an external monitor, a Starlink internet connection, and backup internet. Additionally, I live in an area that doesn't flood and is not prone to natural disasters.
I am past the stage of experimenting with different tasks. I am confident in my skills and transparent with clients about my capabilities. I am a team player who promotes a harmonious working environment and positivity, encouraging other tea-----------mbers to continuously improve themselves and assisting in learning new skills. I can easily collaborate effectively with individuals from diverse backgrounds.
Most of my skill set is focused on providing comprehensive administrative support, analyzing daily operations processes, and designing efficient workflows. This includes team management, data management, CRM administration, PM tools administration, developing manuals and user guides, creating documentation, creating content, writing articles, and other tasks such as research, data entry, booking, and more.
I am a multitasker who works with the highest level of integrity. I do not settle for mediocrity. I always want to deliver quality services no matter what type of work I am asked to complete. I fully comprehend the nature of working online and know the gravity of its demands, including working hours, correspondence, and actual deliverables.
I am a simple career woman with big dreams of achievement. I am self-taught and exhaust all resources to get the job done. There is no small or big assignment; I exercise the same focus, integrity, and quality in each task. I am looking for a job in a company that allows its contractors to grow. My sole focus is to be an asset to the company and fulfill every expectation.
EMPLOYMENT HISTORY:
Mark My Words Media – Sales Support Manager – Digital Marketing Services - Directly working with the CEO/Owner of the business and providing support related to project and task management, CRM tools management, sales support, leads management, basic financial reports, calendar management, meeting coordination, vendor relations, process automation, workflow analysis and design, workflow process documentations, file management, research, software testing and implementation, and all other administrative tasks.
Digital Sales Promotion - LLC - Project, Team, and Content Manager - Projects: Article and Blog Writing, Social Media Ads, Data sourcing, encoding, and video quality checking for streaming applications. - Project analysis, defining the scope of work, sourcing workforce, creating task instructions, facilitating training, task distribution, preparation of team and task trackers, daily project progress monitoring, quality checking of completed tasks, preparation of payout report, and processing of payout.
Metro Global Ventures – Admin Supervisor and QA Analyst – Global IP Portfolio Management - Managed a team of administrative assistants and coordinated task management, prepared PCT reports, proofread QA translations of patents, conducted various research, created workflow processes for QA, and performed daily administrative tasks.
Language Acquisition Training – English Coach – Coaching Japanese students in a casual conversation training environment to help them improve their English-speaking skills (10-minute casual conversation).
TAG Realty Inc. – Administrative Assistant – Provided full support to a Real Estate Agent and established utilizing various Real Estate system applications to manage leads generation and sales life cycle and managed social media accounts for the company and the Real Estate Agent.
VacePro – Senior Admin Supervisor – Provided support directly to the Administrative Manager, who handles various clients with different projects from diverse industries.
Life Language Bootcamp – VP for Admin – Digital Japanese Language School – Provided support to Business Owner in establishing a systematic process for Project Management, Daily Process Workflow Design, Act as the Senior English Coach for Japanese students, facilitated Software and Data Management (AirTable), ANKI, Coursera, Basecamp, and HighRise.
FM Projects (IT Software Company) – Project Manager - Facilities Management Software and Technologies - CMMS and PM Tool Software QA and Data Coordinator, Business Process Analyst, Created Business Process Workflow Design, RFP Writer, Created Knowledgebase using JIRA – Confluence, managed other Administrative Task, Team and Client Coordinator, and Provided various support directly to the CEO and Owner of the company.
ANA Insurance Co. (Insurance Co.) – Senior Administrative Assistant and Report Manager – Insurance Claims - Provided administrative assistance to the CEO, conducted various research regarding other lines of businesses of the company, and created daily, monthly, and quarterly reports regarding insurance claims. Daily analysis of insurance claims, data encoding in CRM tools, and coordination with Claims Adjusters and Clients.
High Inc. – Operations Manager – Chemical Company - Overseeing day-to-day operations of all staff,f including business process and CRM software administration (Zoho e-commerce). Task distribution, order management, and fulfillment.
21C – Administrative Assistant- Assisted CEO in managing Summer Camp, including coordinating curriculum design and schedules of events and coordinating all other marketing, administrative, and daily operations processes.
Lingual Arts – Social Media Apps and Content Manager, Proofreader - Provided support in proofreading book content. Managed social media applications and facilitated the creation of social media content and postings.
Luxury Holidays – Administrative Assistant – Accommodations Booking - Updated their website articles and created workflow process for their CRM (Yesbookit) and Zoho. Processed bookings and coordination between property manager and guests.
Sonic Solutions – Article/Content Writer - Wrote and proofread articles of various content and subjects for multiple clients.
Genpact - Wells Fargo Customer Service Associate – Provided customer service support on the client’s overall banking needs.
InContact—Office Administrator—I assisted a US Company in establishing its presence and physical office in the Philippines, from office infrastructure and interior design to all paperwork, permits, SEC documents, staffing, office administration, logistics, organized events, technical setup, and daily administration. I also handled office funds, rent, utility bills, payroll, reimbursements, and client relations.
University of Perpetual Help - Marketing Junior Supervisor - Responsible for planning and executing marketing activities for the school, including organizing promotional events, creating marketing materials, and managing marketing and procurement budgets.
Dalta (Subsidiary of University of Perpetual Help)- Training and Operations Manager - Overseeing daily operations of call center and conducting training for new hires, creating policies and procedures to govern the daily operations of the company as a whole, client relations, managed staffing, supervised Quality Assurance Team, IT and leads management.
Teleperformance - Telco Customer Service Associate - Providing overall customer/technical support and billing services to Telco clients in a BPO environment.
IBM Daksh - Telco Customer Service Associate - Providing customer service to Telco clients in a call center environment.
Teletech - Telco Technical Support Associate - Providing overall technical support to Telco clients in a call center environment.
SITEL - Customer Service Associate and Sales Representative - Provided customer service to Telco clients and upsold other products and services.
Vision-X – From Sales and Customer Service Associate to Training Supervisor - Overseeing day-to-day training activities of all product and skills Trainer. Handling training classes for Telco accounts and facilitating new hires' product knowledge, quality assurance, customer service skills, and sales training. Facilitated nesting periods of trainees. Managed multiple tools for customer service. Before becoming a trainer, I provided customer service assistance to clients and managed up-selling additional Telco products while maintaining the top rank in sales.
Verified
