I am a passionate customer service professional with strong phone handling skills, email support, ability to adapt to different personalities or pacing, ability to multi-task, prioritize, and proven ability to resolve customer complaints in a professional manner. I have over 9 years in the customer service field. Promoting customer advocacy, assisting companies to develop their long-term goals for training in customer service are just some of my expertise.
I also have experience with Real Estate property management. I started as an admin and got promoted to the Resident Service Manager position. In this role, I have helped clients to promote tenant's retention and satisfaction, administrative works, and assists escalated concerns. I am extremely proficient in Microsoft Excel and Word, CRM for real estate Business, data management, and email handling on behalf of my employer.
With data entry works, I take pride in completing tasks with a high level of professionalism and accuracy. As an individual with high attention to detail, I thrive in environments that provide continuing challenges and tasks. I am very keen on deadlines and I made sure to deliver what is asked prior to deadlines.
If you need help with branding, creating noise with your social media presence, and getting more leads? I am the right person for you! I helped clients increase their social media presence, increasing followers and engagements. As a social media manager, I made sure to be updated on the clients' current KPIs. I am proficient with organic and paid advertising.
I also Completed Freelancing and SEO In-depth Course with Filipino Virtual Assistance and Email Marketing (Mailchimp) and Digital Marketing Course with Udemy. I envision helping Online entrepreneurs towards their business growth. I am committed to providing cost-effective service and integrity to all clients.
Everything I offer:
-Real Estate Administrative works
-Customer Service Specialist
-File Conversion ( PDF to Word, PDF to Excel or any other types of File Conversion)
-Email Communication
-Administrative works
-Phone calls both inbound and outbound calls
-Sales & Marketing
-Email Marketing
-Social Media Management and Marketing (Facebook Page, Instagram, Twitter, LinkedIn, YouTube)
-Simple Website Creation, On-Page and Off-Page Optimization (WordPress)
-General Virtual Assistant
-Mortgage Services
-Data Entry Works
-Voice text translation
- Transcribe English Videos or Audios to text/word
Verified
