I’m no superhero but I am the kind of person you want by your side when things get tough.
As Samwise Gamgee once told Frodo, “I can’t carry the ring for you, but I can carry you.” That’s exactly how I see my role in customer support.
Running a business is your quest. I know you’ve got a hundred things on your plate, and support can quickly become overwhelming. That’s where I come in. With over 10 years of experience in remote customer service, I’ve helped business owners in ecommerce, property management, short-term rentals, and car rentals stay focused on growth while I handle the frontline.
I don’t just answer questions. I solve problems, calm frustrated customers, and look for the patterns behind the pain points. I’ve worked with tools like Zendesk, Gorgias, Freshdesk, LiveChat, and other popular CRMs, and I’m quick to learn new platforms if needed.
I can confidently handle email, chat, and phone support. I’m also comfortable managing inboxes, coordinating with third-party suppliers, updating knowledge bases, flagging process issues, and even writing canned responses that sound like a real human. Need someone to follow up on unpaid invoices? Organize your CRM? Proofread customer-facing content? I’ve got you.
If you're looking for someone who can take the weight of customer support off your shoulders, represent your brand with care, and make life easier for both you and your customers — I’m ready when you are.
Key services offered:
*WordPress/WooCommerce Expert: 5+ years of hands-on experience navigating backends. Expert in managing orders, payment verification, product uploads, and coupon configuration.
*Multi-Platform eCommerce Savvy: Proficient in Shopify and BigCommerce, providing a broad understanding of eCommerce workflows and best practices.
*Technical Troubleshooting: Experienced in investigating order discrepancies, payment failures, and account issues to find root-cause solutions.
*BPO-Trained Professional: 10+ years of customer service excellence. Highly skilled in email and chat support (Freshdesk, Gorgias, LiveChat, Zendesk), maintaining a calm and solution-focused approach under pressure.
*Property Management/ Short term rentals management - Airbnb properties
Verified
