Results-driven Quality Assurance professional with over 6 years of experience in auditing healthcare, insurance, and e-commerce operations. I specialize in ensuring compliance with strict standards like HIPAA, optimizing team performance through data-driven coaching, and streamlining processes to reduce errors. With a background in tools like LiveVox, Avaya, and Genesys, I am an expert at monitoring multi-channel transactions to maintain top-tier customer satisfaction.
