- Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
- Manage daily operations of the IT department.
- Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
- Coordinate the needs of end-user IT experts and remote employees, vendors and contractors.
- Protect customer data from outside infiltration through encryption, backup solution/strategies, secure data storage and other necessary means.
- Assist with the installation of new hardware, software, cabling and help train employees on its use.
- Offer suggestions for possible upgrades and changes within the IT department.
- 19 years of extensive technical support experience of PC desktop/laptop troubleshooting, support end user, server configuration/backup and recovery.
- Good verbal and written communication skills and interpersonal skills.
- Superior ability in multi-tasking, adaptive to fast-paced and changing environment.
Operating System:
• Windows 7/8/10
• Windows Server 2008R2
• Windows Server 2012R2
• Windows Server 2016
• Redhat Enterprise Server
• Linux SUSE
Installation and Configuration:
• Symantec IT Management Suite7.1
• Veritas Backup Exec16
• Veritas NetBackup 8.1.1
• Veritas Infoscale Enterprise
• Veritas System Recovery for Linux, Desktop and Server Edition
• Veritas Desktop and Laptop Option
• Microsoft Exchange
• Active Directory/Domain Controller (DNS)
• DHCP
• VMware server (ESXi)
