EXECUTIVE SUMMARY
• Seasoned and accomplished professional with years of robust experience in providing excellent
customer service with technical and sales to internationally, well-established organizations
worldwide
• Proven track record of surpassing quality standards and taking initiative to introduce strategies
to streamline operations and increase efficiencies
• Effective at resolving customer concerns and solidifying customer relationship • Demonstrated
strong team management skills
• Excellent interpersonal and communication skills; able to coordinate and liaise effectively with
people from diverse backgrounds
PROFESSIONAL EXPERIENCE
OUTBOUND SALES REPRESENTATIVE, Sales
July 2021 – Present
NATURE’S FORMULA, Remote
• Presented, promoted and sold products/services using solid arguments to existing and prospective
customers
• Performed cost-benefit and needs analysis of existing/potential customers to meet their needs
• Established, developed, and maintained positive business and customer relationships
• Reached out to customer leads through calling them
• Expedited the resolution of customer problems and complaints to maximize satisfaction
• Achieved agreed upon sales targets and outcomes within schedule
Sales: 95% Admin: 5%
CUSTOMER SERVICE/MARKETING CONSULTANT
August 2016 – June 2021
STICKERRACE, Bohol, Philippines
• Transformed all internal and external marketing activities, events, demos, and information into their
most efficient results
• Chaired the team and influenced them to fruitfully prepare the marketing budget
• Executed all after sales services: include support regarding warranty service or returns
• Addressed and resolved customer product complaints empathetically and professionally
• Guided and trained the team on how to effectively retain customer
Customer Service 80% Sales/Marketing: 20%
CONSULTANT, Customer Service with Sales
December 07, 2015 – May 06, 2016
STUDYSOUP PHILS. INC., Cebu, Philippines
• Advised, assessed students’ potential into earning by sharing their notes online
• Educated qualified students about the website and gave relevant propositions on how they can maximize
their earning
• Converted interested students into joining the program by 80-90% each conversation
Customer Service: 70% Sales: 30%
CSR/TECHNICAL SUPPORT REP. II, CSR/Technical
October, 2014 - September 2015
TELSTRA Powered by Teletech, Cebu, Philippines
• Provided timely and friendly customer service to guarantee satisfaction
• Presented effective resolution to customers’ issue with their devices
• Worked closely and productively with a third party in case the problem is with a third party
• Incorporated self-service options education to customers every call to reduce customer waiting time
• Increased revenue 10% each quarter thru retaining customers
Customer Service: 60% Technical: 40%
CUSTOMER SERVICE REP II, CSR with Sales/Technical
May 2011 – September 2014
CONCENTRIX (formerly Convergys Philippines Corp.), Cebu, Philippines
• Resolved customers queries by providing appropriate solutions and alternatives within the time limits;
initiated follow ups to ensure resolution
• Provided basic technical assistance with customers’ devices or network related issue
• Maintained an average 89% customer satisfaction, 14% higher than company’s standardized metric
• Measured, tracked, upgraded, and built trust to retain customers’ loyalty, resulting in a 5-10% decrease
in cancellations
• Upselling when needed
Customer Service: 80% Technical: 10% Sales: 10
