Mr

E-commerce Account Manager | Dropshipping | Onboarding | Customer Service | Sales


Dynamic customer service, account management, and operations professional with over a decade of experience supporting global clients across the US and Australia. At WhyUnified, I managed client accounts end-to-end,monitoring fulfillment credits, providing performance insights, and guiding new clients through a smooth onboarding experience to ensure long-term success. Previously, I worked as a Senior Sales Analyst for AVIS/Budget and Customer Service Specialist for Toll Logistics, where I handled reservations, delivery issues, redeliveries, and freight investigations with accuracy and professionalism.
With strong exposure to the Australian market, I also served as an NDIS Scheduling Coordinator, managing complex rostering, maintaining compliance, and coordinating real-time schedule changes through ShiftCare. My background includes remote property management for US-based clients,handling listings, maintenance coordination, invoicing, and tenant communication,and nearly 9 years in sales verification, coaching new trainees and managing both B2B and B2C calls.
Known for my time management, client relationship skills, and ability to handle high-volume, fast-paced environments, I bring a proven track record of efficiency, reliability, and service excellence.

Tools I Used:Notion,Salesforce,Trello,Google Space,Microsoft Office,Teams,Hubstaff,Dialpad,Purcloud,Chat GPT AI
Let’s work together to streamline your business processes.

Kindly contact me at:Email: ----------- jai.sy02
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